Who is it for?

Care, rehabilitation and social care organisations with a defined process, a recurring difficulty and an opportunity to connect existing information with staff perspectives.

Which defined process would you like to understand or improve?
Where is the difficulty felt, and by whom?
What are the consequences for people using the service and for staff?
What have you already tried, and what changed?
Which documents and data exist about the process?
Which roles see different parts of the picture?
Which decision should the diagnosis help you make?

Start with one challenge

These are conversation prompts, not a diagnostic questionnaire or a fit score. Together we examine whether the difficulty is within a process that can be mapped and whether available information can support the enquiry. If the need falls outside the system’s scope, we will say so.

Start with one challenge

An introductory conversation explores what concerns you, what you have already tried and what you need to understand before deciding on a next step. Scope and timing are agreed around the process, available materials and readiness to begin.

Let’s explore your process challenge Explore the example report

ALNA is in development. We start with a focused process diagnosis; subsequent implementation, measurement and learning cycles will be planned and agreed separately.